I actively document new and updated features for the OmniStudio application suite of products: OmniScripts (used to build process flows), FlexCards (used to build UI components), DataRaptor (used to read data or write data to objects), and Integration Procedures (for declarative, server-side processes that execute multiple actions in a single server call).
Migrated over 2300 docs from Paligo (DocBook) to Oxygen (Dita).
Sample from OmniStudio Docs.
Public content help.salesforce.com
Administrators and developers.
Write help docs, UI text, and release notes. Update developer READMEs and API docs.
- CMS (Writing and Publishing): Previously, Paligo (DocBook) for writing and publishing; currently Oxygen (Dita) for writing and Perforce for source control and publishing; Markdown and Git tool for updating devdocs
- Project Management: previously, Jira; currently Salesforce internal project management tool
- Content Strategy
- Quip for documentation drafts and sharing information with SMEs