I was tasked to create a disaster recovery protocol manual for WellPsyche’s TelePsyche’s enrollment and reports portal. I worked directly with the CEO and an engineer from the software development company, Serpico Dev, who built the software.
PDF Manual for IT disaster recovery protocol.
Multi-level readers with basic to intermediate technological savvy. Specifically, internal subject matter experts (SMEs) such as client services staff, providers (therapists) and managers.
Key Issues To Convey
- If something goes wrong with the TelePsyche portal, who should be contacted
- If something goes wrong with the TelePsyche portal, what steps should be taken to rectify the problem