WellPsyche Internal Recovery Protocol Manual

WellPsyche cover

Scope

I was tasked to create a disaster recovery protocol manual for WellPsyche’s TelePsyche enrollment and reports portal. If and when something goes wrong with the portal, customer service reps, admins, and QA have a plan of action.

Sample

WellPsyche Recovery Protocol

Document Type

PDF Manual for IT disaster recovery protocol.

Reader Profile

Multi-level readers with basic to intermediate technological savvy. Specifically, internal subject matter experts (SMEs) such as client services staff, providers (therapists), and managers.

Key Issues To Convey

  • If something goes wrong with the TelePsyche portal, who should be contacted.
  • If something goes wrong with the TelePsyche portal, what steps should be taken to rectify the problem.

SMEs

Lead engineer and project manager.

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