I was tasked to create a disaster recovery protocol manual for WellPsyche’s TelePsyche’s enrollment and reports portal. I worked directly with the CEO and an engineer from the software development company, Serpico Dev, who built the software.
Sample from WellPsyche Recovery Protocol.
PDF Manual for IT disaster recovery protocol.
Multi-level readers with basic to intermediate technological savvy. Specifically, internal subject matter experts (SMEs) such as client services staff, providers (therapists) and managers.
Key Issues To Convey
- If something goes wrong with the TelePsyche portal, who should be contacted
- If something goes wrong with the TelePsyche portal, what steps should be taken to rectify the problem